From Sky High Expectations to Crash and Burn

Would you trust an untrained pilot with your flight?
 
Or an untrained surgeon with your operation?
 
I certainly wouldn't!

Why, then, do companies routinely promote employees without providing adequate people leader training?

This inexplicable gap in thinking has costly repercussions across various facets of the organization.
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Including employee engagement and culture.

Because engaging employees and fostering an amazing culture should be a critical component of any robust business strategy.

Which necessitates ensuring that people leaders are equipped with the necessary skills.
 
And which means ongoing development in management and coaching skills, plus engagement techniques.
 
Similar to the continuous learning required of surgeons and pilots.

Because similar to the ineffectiveness of no training at all, providing a "one-and-done" program also falls short.
 
And the costs of disengaged employees are enormous:
 

• Low employee engagement costs companies $450-$500 Billion each year. (Gallup)
• In the past 5 years, toxic workplace cultures have caused 20% of U.S. employees to leave, costing over $223 billion in turnover. (SHRM)
• 69% of candidates will reject a job offer if they find out that a company’s workers are generally unhappy. (Hibob)

 
It is one thing if a manager fails having received adequate preparation for the role.
 
Quite another if they were thrown in at the deep end, with no training provided, and expected to swim.
 
Yet the repercussions of that decision will be seen in the costs associated with disengaged employees.
 
Plus, managers, who will feel they have failed, through no fault of their own.
 
In short, the impact of unprepared people leaders on organizational health and success should not be underestimated.