The Key to a High-Performance Culture

Establishing a foundation of specific core practices is crucial to cultivating an engaged workforce.
 
To mitigate the array of challenges employers encounter when the opposite is the case, including:
 

• Retention Issues
• Difficulty attracting top talent
• High absenteeism rates
• Low Productivity
• High number of customer complaints

 
Each core practice plays a vital role in creating a workplace where engagement thrives.

But at the heart of it all lies accountability, and ensuring the right person is in every seat.
 
Because even one employee who is a poor fit, can significantly undermine the cultivation of a thriving culture:
 

• Maybe they're great at their job but terrible to work with
• It could be they're a great person, everyone loves them, but they don't have the skills for the role
• Or it may be that they're bad at their job AND create obstacles to effective teamwork

 
All of these employees are poor performers.

Even the employee who’s doing an excellent job technically, and even if it’s a hard-to-find skillset.
 
There is no excuse, be it apathy, the fact that they’ve been there since the company started, or they're someone’s college roommate or best friend.
 
Whatever the reason, having even one employee who is not a good fit drags down morale and negatively impacts engagement.

And disengagement is contagious.
 
So, don’t think that making just one exception doesn’t matter – it really does!
 
Because, bottom line, not holding people accountable, and allowing poor performers to stay is undermining your business success.